frequently asked questions.

 

Pricing & Payment

What forms of payment are accepted?

Caribbean Trading Company accepts MasterCard, Visa, American Express, Corporate checks, Money orders, Paypal and Wire transfers. Certain fees apply for processing credit cards and Paypal.

Are you giving us the best price possible?

We do provide bulk and quantity discounting on many items. Each item is analyzed on a case by case basis and higher discounting is generally more likely the farther in advance an order is placed. However, we are committed to paying a fair wage to our Artisan Partners and discounting on these items may not be possible.

Can you handle large corporate orders?

Corporate and Group gifts and amenities is what we do! We have worked with many large and small companies to help them with their corporate gift giving. We offer a large warehouse and production facility, allowing us to handle orders of any size.

Why is there no pricing on your website?

We are a full service gift solution company that works with each and every client on a personalized level. Because we have so many sources and options to offer you and depending on when and where you need delivery, how many you need, etc., we’ve found it easier for our clients and our company to not publish pricing. When you contact us you are assigned a group specialist that will work with your budget, theme and specific needs and offer you many options that will work for your program. Give us a try and you’ll see why our client feedback is so high.

There is an ebb and flow to the availability of items – we consider many factors when hand-crafting a proposal of gift ideas for your guests and choosing from our Artisan Group, including:

Holiday and Festival Schedules
Rain/Humidity issues (not allowing things to dry)
Curing and drying times for natural objects
Shipping schedules and customs clearance times
Purchasing minimums
High season vs. Low season (fluctuating inventories)
Artisan Sabbaticals
Out of Stock and Discontinuation of certain items.
We have our pulse on the Caribbean and take all of these and many other factors into consideration when offering ideas.

Do you offer corporate discounts?

We do provide bulk and quantity discounting on many items. Each item is analyzed on a case by case basis and higher discounting is generally more likely the farther in advance an order is placed. However, we are committed to paying a fair wage to our Artisan Partners and discounting on these items may not be possible.

Do I have to pay sales tax or VAT?

There is a 11.5% sales tax for programs operating in Puerto Rico. Any programs or pre/post programs operating outside of Puerto Rico will not incur sales tax. VAT will apply to some locations, inlcuding the Bahamas.

Shipping & Delivery

Do you provide mailing services?

We do! Whether you are thinking of doing pre-program teaser mailers, or post-program gifts, we are happy to work with you to provide mailing services.

Do you deliver on Weekends or Holidays?

We do, although they may carry an additional charge. Large orders will have a delivery discount and will be agreed and confirmed upon prior to order confirmation.

How does delivery to hotels work?

When delivering to your hotel, we ask for a location for delivery, a contact name and number. We will also ask for your Conference Service Manager’s name also as we will coordinate directly with them. We request that someone with the group meet the delivery so that all quantities can be confirmed upon arrival.

Do you have local delivery and is there a charge?

Yes, we provide local delivery. We strive to work locally in each of our tropical destinations and many items are sourced within the destination and therefore will be hand – delivered, rather than shipped. There is a nominal delivery charge per order. Further information will be provided in our gift proposal.

Do you deliver and ship to other destinations?

Yes! All quotes are the price of the actual gift unless otherwise noted. All other charges are done at actual. We will be happy to quote for shipping/customs/duties up front but they are only an estimate and will be invoiced as a separate charge, not included in the sell price of the gift. We are happy to use any provided shipping account.

What shipping options do I have?

We ship via UPS, FedEx and DHL with tracking capabilities. We also use USPS. For large and/or heavy gift orders, we also use shipping forwarders and ocean cargo for a most economical option. Based on your deadlines, we will strive to find the most economical option available.

Cancellation Policies

What happens if I change my mind on some aspect of the order?

For logo’d and personalized orders, you may amend the order up to the time of signing the artwork proof. Depending on what costs have been incurred up to this point you may be charged a cancellation fee. Once the artwork approval is signed off production gets underway and you are committed to the order. Orders of unique and artisan items are not cancellable as well once we have confirmed orders with them.
That being said, we are flexible. We will work with you to make adjustments- be it quantities or specific items. Much depends on the item and the timing.

What is your guarantee/cancellation policy?

Caribbean Trading Company is pleased to offer a cancellation/rescheduling policy. Cancellations must be received forty-five (45) days prior to the date of the event. Cancellations due to War, Government regulations, disasters, strikes, or civil disorders making it illegal or impossible to provide the services, or hold the event will not be subject to cancellation penalties. Any other reason for cancellations not previously described, are subjected to a 30% cancellation fee. The charges will be as follows: for the transport of merchandise back to the warehouse, restocking, and the shipping and handling costs of returned merchandise, a fee that is 30% of the total invoice will be levied. Custom orders, items with custom logos, and artisan items cannot be returned. These agreements above can only be canceled by Caribbean Trading Company or Buyer forty-five (45) days prior to delivery.

SamplePolicies

What is your Sample Policy?

We are happy to send samples to you. Our policy is that you pay the shipping, we provide the samples. If you would like to keep them, we would then bill you the quoted price. If not, we ask that they be returned within 21 days via US Priority Mail as UPS or FED EX require payment of an import tax for the value Customs declares. If this is acceptable to you, please furnish us with a preferred shipper and account number.

Gift Packaging / Appearance

Will the basket I order look the same as the picture?

Our designs and inventory are constantly changing. We are always looking for new products and enhancements to create fresh new looks for our baskets. We will always use only the finest gifts, foods and containers. For the most part, your gift basket will be the same as pictured on our website and will most likely look better than the photos you see here! We will communicate with you ahead of time of any changes. We guarantee you and your recipient will be delighted with any of our gift baskets.

Something in my gift basket doesn’t match what was in the picture?

This will never happen! While we reserve the right to substitute gift basket items with available products similar in price and quality, we always communicate with you prior to any changes.

Do you offer customized gift baskets?

Yes. Caribbean Trading Company specializes in made-to-order gift baskets and gifts to suit your gift giving needs. For our corporate customers, we also have numerous ways to incorporate your company logo in a custom gift, and we are happy to include items provided by you into the overall package.

Privacy/ Security

Will you share my personal information with other companies?

Protecting your privacy is important to us. We do not share your personal information with anyone outside the company.

Logos / Personalization

Can I receive a pre-production sample for approval prior to my order being placed into production?

If the order is large, oftentimes a preproduction sample is included, once the order is signed off. This is often free of charge. For smaller orders you may request to see a pre-production sample. There will be a cost for this and the charge will vary depending what you want a sample of and shipping costs. Also bear in mind requirements to see preproduction samples will slow production, and will therefore extend the delivery period.

Can I get my logo PMS color matched?

Yes, although this generally carries an additional charge.

Will I get a proof of the design before production?

With printing a design for the first time you will always receive an electronic proof for approval or amendment. You can change this proof and can make further amendments but may be charged for the additional design time incurred.

I want to change or amend something in the artwork – can this be done?

Yes you can change your artwork, but there can be a fee depending on what is involved and at what stage of the process we are at.

What format is required for artwork?

Original vector files such as EPS, AI, or PDF are generally the best to achieve a professional result. For embroidery we can accept jpeg as well as these other formats. If you are imprinted in one color please make sure your artwork is in one color (black is fine). We will guide you over what is best for the particular project.

What is a ‘Setup Charge’?

This is the cost for making the tool to print the ordered items with your artwork. As the printable areas are different per product a charge is usually applicable for each different item ordered.

What are the setup charges?

For promotional products the initial costs are dictated by the number of colours and positions to be printed. For embroidery the number of colours make little difference but the coverage (stitch count) does. We will analyze your logo and let you know what the available options and associated costs are.

What are the minimum order quantities?

Minimums vary from product to product, usually with clothing and caps it’s around 48 units of each, then with promotional products it can be anywhere from 20 units to 1000 units depending on the product. There are generally no minimums on artisan items.

Lead Time / Production Time

What does “Production Time” mean, how long until my order ships?

Production time is the listed amount of business days it takes a supplier to produce your order. Production time is not guaranteed, so if you need your order by a certain in-hands date please be sure to let us know so we can work with the supplier to make sure we meet your deadline. We have many items available on a “rush”.

Can the order be delivered any faster?

Yes we can arrange very fast deliveries for last minute gifting. Let us know more about your project and we will suggest some ideas that offer fast turnaround times.

How long will it take to produce and deliver my order?

This varies by product. Promotional products typically take about 3 – 4 weeks. This includes 7-10 working days from signoff of the artwork proof and shipping times. For artisan items, a large quantity may require up to 6 weeks of production time. However, there are many items available for last-minute gifting as well.